简历投递：cnxjoinus@concentrix.com
联系方式：Paris Li 0411-39050665
面试地点：大连市软件园
招聘岗位：
一、第三方支付平台客服专员
职位描述：
1.为中国知名的第三方支付平台解决账号，密码，退款等问题；
职位要求：
1. 大专学历；
2. 良好的电话礼仪和技巧，普通话流利；
3. 以客户为导向，主动积极；
4. 普通话标准，嗓音清晰，具备良好的语言表达能力、问题解决能力；
5. 电脑应用及中文输入熟练；
6. 能适应工作压力，接受轮班安排；
7. 电话服务经验优先。
二、Operation Manager/呼叫中心运营经理
Job Responsibilities
1. Manage CRM business spanning across multiple processeslike; Voice IB / OB, Chat, Email Support.
2. Complete end to end responsibility of account delivery
3. Responsible for delivering against client SOWs and SLAs
4. Operations leadership for establishing processes,metrics identifications and reporting
5. Ensure roll out of all center standards on Quality,Controls & Compliance and all pertinent housekeeping items for the account
6. Deliver to the Continuous Improvement Objectives for theaccount
7. Understanding and deploying appropriate CONCENTRIX toolsand assets
8. Client relationship management: Manage relationshipswith customers at the senior and middle management level and ensure customersatisfaction
9. Establish and maintain robust tracking mechanism for keyindicators of the operations to support decision-making
10. Responsible for tracking and driving all processparameters ‘critical to process’ & ‘critical to quality’ for processdelivery
11. Work with HR in the career development activities forteam members, team leaders and managers, including performance management,feedback and training
12. Ensure adequate guidance & training of team membersto ensure process objectives & Customer requirements are met
13. Responsible for working with the cross functional teamsto ensure successful delivery of the account managed
14. Ensure 100% compliance of all controls by the deliveryteam
15. Produce timely and effective client reports andCONCENTRIX internal management reports to present the performance of theaccount
16. Ensure delivery of the account per the contract and DOUsigned with the customer
17. Build and develop effective working relationship withthe account PEs
18. Constantly look for and create opportunities of growthof the account
Job Requirements (skills/experiences)
1. 7+ years working experience, experience with outsourcingbusiness will be a plus.
2. Experience in managing a large account, with 100+people, Excellent management skills
3. Deep expertise in understanding Call metrics / AVAYA CMSreports / Call center productivity reports
4. Strong English skills
5. Client relationship management. Problem determinationand be able to make crisp action plans
6. People Management – Facilitate a healthy and amotivating environment
7. Preferable to have Six Sigma / Quality certification /Customer Operations Performance Center (COPC) etc.
8. Understanding and Focus on Business Controls / Processadherence and Compliance
9. Be able to establish strong working relationship withinternal CONCENTRIX and functional teams.
10. Some experience with transition and project managementconcepts / methodology is preferred.
Qualifications (Education/Major/Certificates)
1. Six Sigma Green Belt, PMP
Additional information
Preferred:
1. Experience within the contact center industry OR
2. Sales Management Experience with IT industry
保密承诺
Concentrix对收集的应聘人员个人信息资料，严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用在Concentrix内部销毁，绝不用于它途。
公司福利
1. 第13个月固定奖金；
2. 带薪假期10-12天，婚假，产假等；
3. 公司按国家政策为员工缴纳六险一金, 每年组织大型体检等福利；
4. 舒适的工作环境，不定期的公司、团队活动；
5. 公司提供全方位的技能培训，如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。
